Digital customer and sales platform for Augsburg Stadtwerke

The challenge

Stadtwerke Augsburg Holding GmbH (swa) required a central customer portal that would bring together data from various online and internal systems. The portal was to serve as a central access point for registered customers, enabling them to easily use numerous services in self-service mode. In addition, it was necessary to integrate an ordering function that would display the entire product range of the municipal utilities and enable the purchase of these products.

How we helped

XITASO supported Stadtwerke Augsburg in developing a central customer portal in a modern cloud environment (Microsoft Azure). We ensured that the functions are available both in the portal and in the customer management system (CRM) so that customers and service employees alike can access them. To achieve this, we created important connections between the systems and expanded existing ones. Our solution, Business Integration, ensures that all data is exchanged securely and correctly between the systems. This allows customers to easily access their contract data and use the various services offered by Stadtwerke.

Technologies