Digital customer communication reimagined – fast, paperless, efficient.
Neoception and XITASO combine technology and industry expertise into a powerful customer portal.
Two partners, one goal: to move you forward quickly and sustainably.
Our Offering
Get your service portal live in record time – for your team and your customers.
The Mnestix Customer Portal provides a central platform for digital product and service information. The solution is based on Mnestix by XITASO and the Digital Twin Infrastructure by Neoception® and builds on the Asset Administration Shell (IEC 63278) – for a future-proof Industry 4.0 architecture and seamless data exchange.
Your benefits:
✔ Single point of access for all relevant data
✔ Comprehensive product data for your team and your customers
✔ Authentication for data protection and security
✔ Chatbot integration for your customers
Ready-to-use use cases:
• Paperless Documentation (incl. VDI 2770)
• Regulatory Compliance (Product Carbon Footprint, ready for the DPP)
• Interoperable data exchange
Future extensions such as Product Change Notification or Maintenance Support will make your portal even more powerful.
Go live in just two months – professionally operated and immediately productive.
Your Advantages – The Best of Both Worlds!
Neoception + Mnestix by XITASO – the best-in-class combination for your AAS customer experience.
- Neoception: Automated, scalable creation of Asset Administration Shells – structured, well-maintained, ready for downstream systems.
- Mnestix: Industry-proven service portal – intuitive visualisation and use of your product data for service, operations and support.
Result: An end-to-end, efficient and scalable architecture – from data management to the use of your digital twins.
Be Among the Fastest
Production-ready solution
You start not with a concept, but with an immediately usable, stable solution. Your teams can get to work straight away – without lengthy ramp-up phases or complex pre-projects.
Extendable for further use cases
Our architecture is designed to grow with you. New use cases can be integrated with ease – from additional services and new product lines to multi-site scenarios.
Scalable for all AAS applications
Whether you manage a handful of assets or wish to digitalise a global portfolio: the solution is fully scalable and supports all relevant AAS use cases – reliably and with high performance.
Future-proof for the DPP and data spaces
With full alignment to upcoming standards such as the Digital Product Passport (DPP) and industrial data spaces, you remain technologically agile. Your data is ready for regulatory requirements and interoperable ecosystems.
Plan on a solid and transparent basis with us!
Implementation phase: 70% cost advantage over conventional solutions
Operations phase: transparent cost structure, direct RoI
“With Neoception and XITASO, we combine two best-in-class technologies into an immediately deployable solution for the digital product passport. Companies don’t start with concepts – they start with a productive platform for their product data. This saves time, reduces integration effort and creates measurable value quickly.”
Dr. Alwin Hoffmann
Head of Industrial Digital Twin (AAS/DPP) Solutions
XITASO
Do you have questions?
Get in touch with our expert.
Our Inclusive Services
The best of 2 worlds – and still from a single source!
Mnestix by XITASO
- Customisation to your corporate design
- Paperless Documentation in accordance with VDI 2770 (Digital Nameplate, Handover Documentation, Contact Information)
- Multilingual support
- Professional operation
Neoception – Full Licence
- Modelling and visualisation of submodels
- Automated generation of AAS
- ECLASS-based, extendable
- Access to all IDTA submodels
- Connection of 2 source systems included
incl. connection of 2 source systems
Get productive:
35,000 EUR / 1st year
“With XITASO, we work with a partner who has an excellent understanding of the Asset Administration Shell and its integration into overall IT architectures. This enables our solution to be integrated with customers more quickly and, in combination with XITASO’s Customer Portal, to be turned into immediate customer value – whilst leveraging the enormous scaling capabilities of both partners.”
Adrian Grüner
Director Sales & Marketing
Neoception
Supplementary Services
Deployment & Integration Services by XITASO (on a time-and-materials basis)
S-Size
approx. 5,000 EUR
- K8s infrastructure already in place
- Configuration
- Deployment primarily by customer
(with support)
M-Size
approx. 10,000 EUR
- Set up managed K8s infrastructure
- Configuration and interface customisation
- Deployment primarily by customer
(with extended support)
L-Size
subject to detailed requirements clarification
- Set up managed K8s infrastructure
- Configuration and interface customisation
- Deployment and operations
by XITASO
Growing together – with predictable monthly costs
Benefit from continuous support and further development of the underlying base products; costs from month 13 onwards:
Mnestix by XITASO – Service & Support
- 1st level support for your complete solution
- Update service & security patches
- Standard SLA included
1,500 EUR/month
Neoception – Full Licence
- Continuous product development with rolling releases
- Update service & security patches
- Standard SLA included
3,500 EUR/month
Extendable for diverse forms of customer communication
Our solution grows with your requirements and opens up new possibilities for digital interaction with your customers. You can not only provide data, but also map complete information and service processes – transparently, interoperably and in a future-proof manner.
Ready for PCF and DPP
Easily integrable, regulatorily compliant
Interoperability for technical data
standardised, machine-readable, ideal for system integration
Spare parts and consumables
clear availability, variants, direct assignment to the asset
Replacement products – when more than a spare part is needed
sensible alternatives in the event of a repair stop or discontinuation
All products at a glance
central, consistent, easy to navigate
Do you have questions about the DPP or would you like to book a workshop?
Then contact our expert to discuss your ideas.
Dr. Alwin Hoffmann
Tel. +49 821 885 882 231
alwin.hoffmann@xitaso.com