In order to offer its customers the best possible service, WashTec wanted to create a central platform on which the operators of WashTec systems can find all relevant information and functionalities bundled in one place. The business of the operators should thereby be designed to be as efficient as possible.
WashTec AG is a manufacturer of vehicle washing systems, headquartered in Augsburg, Germany. WashTec is the global market leader for complete and service solutions in the field of vehicle washing with subsidiaries and trading partners in over 80 countries.
WashTec, together with XITASO, has further developed and concretized the vision of a central platform for the car wash business. The needs of car wash operators have been addressed by developing a user-friendly platform that allows operators to keep an eye on their business at all times and from anywhere. The platform provides clear diagrams representing the performance of the systems, reports faults and gives instructions for their correction.
In addition to clear diagrams for performance, the operator also keeps an eye on the status of their systems via the platform; at any time and from anywhere. If a fault occurs, step-by-step instructions will help to resolve the problem.
If further support is required, the operator can contact the WashTec Help Desk. Using RemoteDiagnosis, the service employees can also view the status of the systems via the integrated service platform and quickly resolve the problem.