The age of AI: making insurance future-proof

Why choose XITASO for insurance consulting?

XITASO provides you with expert support and guidance through the digital transformation. We are:

Technology experts

We have in-depth technological expertise and make targeted use of modern and proven technologies. This enables us to create stable, secure and future-proof solutions that integrate seamlessly into existing system landscapes.

Agile and user-centred

We work in an agile manner and consistently focus on the needs of users. Short development cycles and early feedback result in practical solutions that offer real added value.

Experienced in the industry

Thanks to our many years of experience with artificial intelligence and digitalisation in the insurance industry, we have a thorough understanding of the professional, technical and regulatory requirements. This understanding enables us to develop tailor-made solutions that work in everyday life and have a lasting effect.

Strategic IT consulting along core processes in insurance

Technology only delivers its benefits with a clear professional and technical IT strategy, not least in the context of AI transformation. XITASO combines insurance consulting with technical implementation and supports insurance companies not only in implementation, but also in an advisory capacity – from the initial idea to productive use.

Our services:

• Identification and prioritisation of (AI) use cases, including proof of concepts for rapid validation
• Architecture and data strategies for business-critical applications
• Software quality assessment and improvement measures in accordance with ISO 25010
• Make-or-buy decision-making based on standardised criteria

Our experts have in-depth technical know-how and a sound understanding of processes in the insurance domain, and provide practical, implementation-oriented advice.

The result

Clear decision-making criteria enable the targeted use of artificial intelligence in insurance and the rapid implementation of ideas. This results in sustainable solutions that are professionally, technically and regulatorily viable.

AI integration in insurance – from customer enquiries to the execution of business transactions

Insurance processes are heavily influenced by communication: emails, letters, documents and telephone notes. This is precisely where generative AI and natural language processing (NLP) unfold their greatest potential.

With XITASO, you can integrate AI along the entire process chain and use modern AI solutions for:

• Automated classification of incoming customer enquiries
• Sentiment and priority recognition for intelligent control
• Extraction of relevant contract and claims data
• Knowledge-based responses based on contract data and general terms and conditions of insurance using retrieval augmented generation (RAG)

The result

Your automated processes become faster, the manual effort for your specialist departments and IT is reduced, and operating costs are significantly lowered.

All results are traceable, verifiable and regulatory compliant. With clear approval processes, complete audit trails and defined governance rules, all critical steps remain under human control.

Legacy modernisation of established insurance systems without risk

The use of modern technologies in the insurance industry is expanding the requirements for software architecture, which historically grown legacy systems in many insurance companies do not cover, thereby slowing down innovation. High maintenance costs, a lack of flexibility and long change cycles make rapid adjustments virtually impossible. However, a fresh start is too risky.

We support you in transforming legacy systems into modern, modular software architectures, step by step:

• Transformation of legacy systems into modular software architectures
• Efficiency gains through the targeted use of AI tools throughout the entire software development process, from reverse engineering to documentation and operation
• Ensuring business continuity during migration
• Clear functional and technical decoupling

The result

A robust technological basis for automation, new digital products and short time-to-market cycles without interrupting business operations.

Platform engineering and cloud for the insurance software of the future

Modern insurance software requires a stable, scalable infrastructure. XITASO develops cloud and platform solutions that are precisely tailored to the requirements of regulated insurance environments.

Our services:

• Cloud-native architecture (private, public or hybrid cloud)
• DevOps and DevSecOps concepts for fast, secure deployments
• CI/CD pipelines and infrastructure as code
• High availability, scalability and observability

Scalable platforms are a central component of modern insurance architectures across all insurance segments.

The result

Stable and scalable platforms ensure productive insurance operations and enable the rapid provision of new functions and services. At the same time, they create a secure foundation for AI, automation and innovation.

Testing in complex insurance contexts

Automation and the use of AI in insurance significantly increase quality assurance requirements. XITASO develops tailor-made testing solutions for regulated insurance landscapes, mature system landscapes and complex processes and calculations.

Our services:

• Test automation across SAP, legacy and modern platforms
• Data-driven testing and test data management
• End-to-end testing for contract and claims processing
• Integration into CI/CD pipelines and agile development processes

Testing thus becomes an integral part of software development – integrated, traceable and scalable.

The result

Stable and tested releases ensure security even in complex system landscapes, as errors are detected early and production risks are reduced. At the same time, consistent, compliance-compliant quality assurance guarantees high quality throughout the entire life cycle.