Fast and targeted access to the really relevant information

Efficient use of knowledge through AI-supported chatbots

The Challenge

Due to the large number of company divisions, an immense knowledge base was stored in different databases at MULTIVAC. This made the search for relevant information very confusing and time-consuming. The constant growth of both structured and unstructured data – such as process and machine specifications as well as documentation and protocols – also made it difficult to access quickly. A central solution was needed to make it easier for employees to access relevant data and thus optimize work processes.

MULTIVAC Group

The MULTIVAC Group offers complete solutions for packing and processing food, medical and pharmaceutical products, as well as industrial goods. The portfolio includes various packaging technologies, automation solutions, marking and inspection systems and, last but not least, packaging materials. The range is complemented by needs-based processing solutions – from slicing and portioning to bakery technology.

How we helped

MULTIVAC’s Data Solutions team was strengthened by our expertise in software engineering and AI to enable access to relevant data and optimize internal knowledge management using advanced technologies such as GPT. To this end, we have transferred a wide range of company data from various sources (e.g. Wiki, SharePoint) into a central database. The AI chatbots use this data to generate precise answers to employees’ queries and refer to the underlying sources. This significantly speeds up the search for information.

  • Chatbots adapted to different areas of the company (e.g. service, purchasing, sales)
  • Fast research with source references
  • Simple operation thanks to intuitive user interface

Technologies

Python GPT OpenAI Langchain SQL Docker Databricks Azure Azure Search Streamlit

Project start

2024

Project volume

2 XITASOnians

Other projects

Are you interested in a project, a service or do you have any other questions?

Bernd Schächterle

Tel. +49 821 885882-58
bernd.schaechterle@xitaso.com