{"id":104898,"date":"2026-07-01T15:40:58","date_gmt":"2026-07-01T13:40:58","guid":{"rendered":"https:\/\/xitaso.com\/?page_id=104898"},"modified":"2026-07-02T07:32:39","modified_gmt":"2026-07-02T05:32:39","slug":"asesor-de-productos-basado-en-ia","status":"publish","type":"page","link":"https:\/\/xitaso.com\/es\/proyectos\/asesor-de-productos-basado-en-ia\/","title":{"rendered":"Asesor de productos basado en IA"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row css_animation=\u00bb\u00bb row_type=\u00bbrow\u00bb use_row_as_full_screen_section=\u00bbno\u00bb type=\u00bbfull_width\u00bb angled_section=\u00bbno\u00bb text_align=\u00bbleft\u00bb background_image_as_pattern=\u00bbwithout_pattern\u00bb z_index=\u00bb\u00bb el_class=\u00bbheader_level2_container\u00bb][vc_column][vc_row_inner row_type=\u00bbrow\u00bb type=\u00bbfull_width\u00bb text_align=\u00bbleft\u00bb css_animation=\u00bb\u00bb css=\u00bb.vc_custom_1782904091645{background-image: url(https:\/\/xitaso.com\/wp-content\/uploads\/Scheppach_header-1-1.jpg?id=104864) !important;}\u00bb][vc_column_inner offset=\u00bbvc_hidden-xs\u00bb][vc_empty_space height=\u00bb500&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_type=\u00bbrow\u00bb type=\u00bbfull_width\u00bb text_align=\u00bbleft\u00bb css_animation=\u00bb\u00bb][vc_column_inner offset=\u00bbvc_hidden-lg vc_hidden-md vc_hidden-sm\u00bb][vc_single_image image=\u00bb104878&#8243; img_size=\u00bbfull\u00bb css=\u00bb\u00bb qode_css_animation=\u00bb\u00bb][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_type=\u00bbrow\u00bb type=\u00bbgrid\u00bb text_align=\u00bbleft\u00bb css_animation=\u00bb\u00bb][vc_column_inner][vc_raw_html css=\u00bb\u00bb]JTNDZGl2JTIwY2xhc3MlM0QlMjJoZWFkZXJfbGV2ZWwyJTIyJTNFJTBBJTNDZGl2JTIwY2xhc3MlM0QlMjJ0b3BwZXIlMjIlM0VQbGF0YWZvcm1hJTIwUkFHJTIwYWdlbnRlJTIwcGFyYSUyMGNvbnN1bHRhcyUyMGRlJTIwY2xpZW50ZXMlMjB5JTIwcHJvY2Vzb3MlMjBkZSUyMHNlcnZpY2lvJTIwZXNjYWxhYmxlcyUzQyUyRmRpdiUzRSUwQSUzQ2gxJTNFQXNlc29yJTIwZGUlMjBwcm9kdWN0b3MlMjBiYXNhZG8lMjBlbiUyMElBJTIwcGFyYSUyMHByZXZlbnRhJTIweSUyMHBvc3ZlbnRhJTNDJTJGaDElM0UlMEElM0MlMkZkaXYlM0U=[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=\u00bb\u00bb row_type=\u00bbrow\u00bb use_row_as_full_screen_section=\u00bbno\u00bb type=\u00bbfull_width\u00bb angled_section=\u00bbno\u00bb text_align=\u00bbleft\u00bb background_image_as_pattern=\u00bbwithout_pattern\u00bb css=\u00bb.vc_custom_1719909582502{background-color: #e8e0e0 !important;}\u00bb z_index=\u00bb\u00bb][vc_column][vc_row_inner row_type=\u00bbrow\u00bb type=\u00bbgrid\u00bb text_align=\u00bbleft\u00bb css_animation=\u00bb\u00bb][vc_column_inner width=\u00bb1\/2&#8243;][vc_empty_space height=\u00bb60&#8243;][vc_column_text css=\u00bb\u00bb]<\/p>\n<h2>El reto<\/h2>\n<p>Scheppach est\u00e1 creciendo r\u00e1pidamente, tanto en facturaci\u00f3n como en cartera de productos. Con cada nueva l\u00ednea de productos, la cantidad de conocimiento sobre m\u00e1quinas, accesorios y aplicaciones aumenta significativamente. Al mismo tiempo, <strong>las consultas en preventa y posventa no dejan de crecer<\/strong>. El equipo de servicio no puede crecer al mismo ritmo. Sin embargo, los clientes esperan respuestas r\u00e1pidas y fiables, idealmente disponibles en cualquier momento. Por ello, se busc\u00f3 una soluci\u00f3n que hiciera accesible el conocimiento existente sobre los productos de forma eficiente y que <strong>descargara de forma sostenible al equipo de servicio<\/strong>.[\/vc_column_text][vc_empty_space height=\u00bb30&#8243;][vc_column_text css=\u00bb\u00bb]<\/p>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<h2>Scheppach GmbH<\/h2>\n<p><a href=\"https:\/\/shop.scheppach.com\/\" target=\"_blank\" rel=\"noopener\">Scheppach<\/a> es un fabricante y distribuidor internacional de m\u00e1quinas y herramientas el\u00e9ctricas, y uno de los proveedores consolidados en su segmento de mercado.<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_empty_space height=\u00bb50px\u00bb][vc_single_image image=\u00bb104831&#8243; img_size=\u00bbfull\u00bb onclick=\u00bbcustom_link\u00bb img_link_target=\u00bb_blank\u00bb css=\u00bb.vc_custom_1782907918345{padding-right: 55% !important;}\u00bb qode_css_animation=\u00bb\u00bb link=\u00bbhttps:\/\/shop.scheppach.com\/\u00bb][vc_empty_space height=\u00bb50px\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb1\/2&#8243;][vc_empty_space height=\u00bb30px\u00bb][vc_empty_space height=\u00bb30&#8243; el_class=\u00bbnot-on-mobile\u00bb][vc_column_text css=\u00bb\u00bb]<\/p>\n<h2>C\u00f3mo hemos ayudado<\/h2>\n<p>XITASO desarroll\u00f3 junto con Scheppach un <strong>asistente de servicio inteligente<\/strong> basado en una <strong>plataforma RAG ag\u00e9ntica<\/strong> desarrollada a medida, que responde autom\u00e1ticamente las consultas de los clientes. Asiste en la <strong>selecci\u00f3n de productos antes de la compra<\/strong> y en el <strong>soporte posventa<\/strong> de herramientas el\u00e9ctricas, m\u00e1quinas y accesorios. La soluci\u00f3n utiliza datos de productos, manuales de usuario, contenidos de preguntas frecuentes e informaci\u00f3n del sistema ERP, combin\u00e1ndolos mediante <strong>b\u00fasqueda inteligente<\/strong> para ofrecer respuestas precisas y contextualizadas. El asistente de servicio se despliega como un widget orientado al cliente en la tienda online y como herramienta interna para el personal de servicio con funcionalidad ampliada. Como sistema basado en agentes, selecciona de forma aut\u00f3noma las fuentes de datos y los mecanismos de recuperaci\u00f3n adecuados, identifica respuestas inciertas evaluando la calidad de las mismas y escala las consultas cr\u00edticas al equipo de servicio humano. Un <strong>marco de evaluaci\u00f3n automatizado<\/strong> con retroalimentaci\u00f3n humana garantiza la <strong>mejora continua de la calidad de las respuestas<\/strong>.[\/vc_column_text][vc_empty_space height=\u00bb30&#8243;][vc_column_text]<\/p>\n<h2>Tecnolog\u00edas y m\u00e9todos<\/h2>\n<p>[\/vc_column_text][vc_empty_space height=\u00bb15&#8243;][vc_raw_html css=\u00bb\u00bb]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[\/vc_raw_html][vc_empty_space height=\u00bb40&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=\u00bb\u00bb row_type=\u00bbrow\u00bb use_row_as_full_screen_section=\u00bbno\u00bb type=\u00bbfull_width\u00bb angled_section=\u00bbno\u00bb text_align=\u00bbleft\u00bb background_image_as_pattern=\u00bbwithout_pattern\u00bb css=\u00bb.vc_custom_scheppach_quote_bg{background-color: #005962 !important;}\u00bb z_index=\u00bb\u00bb el_class=\u00bbquote-full-page\u00bb][vc_column][vc_row_inner row_type=\u00bbrow\u00bb type=\u00bbgrid\u00bb text_align=\u00bbleft\u00bb css_animation=\u00bb\u00bb css=\u00bb.vc_custom_scheppach_quote_inner{background-color: #005962 !important;}\u00bb][vc_column_inner][vc_empty_space height=\u00bb30&#8243;][vc_column_text css=\u00bb.vc_custom_1782970308483{background-color: #ffffff !important;}\u00bb]<\/p>\n<h3>\u00abJunto con XITASO, llevamos una potente soluci\u00f3n de IA desde la idea hasta la producci\u00f3n en poco tiempo. Especialmente valiosa fue la estrecha colaboraci\u00f3n, en la que nuestra experiencia en el dominio y el conocimiento tecnol\u00f3gico de XITASO se complementaron a la perfecci\u00f3n.\u00bb<\/h3>\n<p><b><span data-teams=\"true\">Peter Krau\u00df<br \/>\n<\/span><\/b>CIO<br \/>\nScheppach GmbH[\/vc_column_text][vc_empty_space height=\u00bb30&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=\u00bb\u00bb row_type=\u00bbrow\u00bb use_row_as_full_screen_section=\u00bbno\u00bb type=\u00bbgrid\u00bb angled_section=\u00bbno\u00bb text_align=\u00bbleft\u00bb background_image_as_pattern=\u00bbwithout_pattern\u00bb z_index=\u00bb\u00bb][vc_column][vc_empty_space height=\u00bb30&#8243; el_class=\u00bbnot-on-mobile\u00bb][vc_empty_space height=\u00bb50&#8243;][\/vc_column][\/vc_row][vc_row css_animation=\u00bb\u00bb row_type=\u00bbrow\u00bb use_row_as_full_screen_section=\u00bbno\u00bb type=\u00bbfull_width\u00bb angled_section=\u00bbno\u00bb text_align=\u00bbleft\u00bb background_image_as_pattern=\u00bbwithout_pattern\u00bb el_class=\u00bbtwo-column-with-heading-on-top\u00bb z_index=\u00bb\u00bb][vc_column][vc_row_inner row_type=\u00bbrow\u00bb type=\u00bbgrid\u00bb text_align=\u00bbleft\u00bb css_animation=\u00bb\u00bb][vc_column_inner][vc_empty_space height=\u00bb50&#8243;][vc_column_text css=\u00bb\u00bb]<\/p>\n<h2 style=\"text-align: center;\">Otros proyectos<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=\u00bb40&#8243;][\/vc_column][\/vc_row][vc_row css_animation=\u00bb\u00bb row_type=\u00bbrow\u00bb use_row_as_full_screen_section=\u00bbno\u00bb type=\u00bbfull_width\u00bb angled_section=\u00bbno\u00bb text_align=\u00bbleft\u00bb background_image_as_pattern=\u00bbwithout_pattern\u00bb z_index=\u00bb\u00bb el_class=\u00bbthree-column-references\u00bb][vc_column][vc_row_inner row_type=\u00bbrow\u00bb type=\u00bbgrid\u00bb text_align=\u00bbleft\u00bb css_animation=\u00bb\u00bb][vc_column_inner width=\u00bb1\/3&#8243;][vc_raw_html css=\u00bb\u00bb]PGEgaHJlZj0iL2VzL3Byb3llY3Rvcy9md3UtY2hhdGJvdC1haXMvIj4=[\/vc_raw_html][vc_empty_space height=\u00bb250&#8243; image_repeat=\u00bbno-repeat\u00bb background_image=\u00bb103910&#8243;][vc_column_text css=\u00bb\u00bb]<\/p>\n<div class=\"referenz_kunde\">FWU<\/div>\n<h3>Chatbot con IA seguro para el futuro del aprendizaje<\/h3>\n<p>[\/vc_column_text][vc_raw_html]PC9hPg==[\/vc_raw_html][\/vc_column_inner][vc_column_inner width=\u00bb1\/3&#8243;][vc_raw_html css=\u00bb\u00bb]PGEgaHJlZj0iL2VzL3Byb3llY3Rvcy9hc2lzdGVudGUtZGUtY2FsY3Vsby1hc2lzdGlkby1wb3ItaWEvIj4=[\/vc_raw_html][vc_empty_space height=\u00bb250&#8243; image_repeat=\u00bbno-repeat\u00bb background_image=\u00bb37630&#8243;][vc_column_text css=\u00bb\u00bb]<\/p>\n<div class=\"referenz_kunde\">BRZ<\/div>\n<h3>Asistente de c\u00e1lculo de construcci\u00f3n asistido por IA<\/h3>\n<p>[\/vc_column_text][vc_raw_html]PC9hPg==[\/vc_raw_html][\/vc_column_inner][vc_column_inner width=\u00bb1\/3&#8243;][vc_raw_html css=\u00bb\u00bb]PGEgaHJlZj0iL2VzL3Byb3llY3Rvcy9tdWx0aXZhYy1jaGF0Ym90LWlhLyI+[\/vc_raw_html][vc_empty_space height=\u00bb250&#8243; image_repeat=\u00bbno-repeat\u00bb background_image=\u00bb86674&#8243;][vc_column_text css=\u00bb\u00bb]<\/p>\n<div class=\"referenz_kunde\">MULTIVAC<\/div>\n<h3>Uso eficiente del conocimiento mediante chatbots asistidos por IA<\/h3>\n<p>[\/vc_column_text][vc_raw_html]PC9hPg==[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=\u00bb\u00bb row_type=\u00bbrow\u00bb use_row_as_full_screen_section=\u00bbno\u00bb type=\u00bbfull_width\u00bb angled_section=\u00bbno\u00bb text_align=\u00bbleft\u00bb background_image_as_pattern=\u00bbwithout_pattern\u00bb][vc_column][vc_empty_space height=\u00bb30&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><a class=\"mitPfeil\" href=\"https:\/\/xitaso.com\/es\/proyectos\/todos-los-proyectos\/\">Mostrar todos los proyectos<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=\u00bb\u00bb row_type=\u00bbrow\u00bb use_row_as_full_screen_section=\u00bbno\u00bb type=\u00bbfull_width\u00bb angled_section=\u00bbno\u00bb text_align=\u00bbleft\u00bb background_image_as_pattern=\u00bbwithout_pattern\u00bb][vc_column][vc_empty_space height=\u00bb50&#8243;][vc_empty_space height=\u00bb50&#8243; el_class=\u00bbnot-on-mobile\u00bb][\/vc_column][\/vc_row][vc_row css_animation=\u00bb\u00bb row_type=\u00bbrow\u00bb use_row_as_full_screen_section=\u00bbno\u00bb type=\u00bbfull_width\u00bb angled_section=\u00bbno\u00bb text_align=\u00bbleft\u00bb background_image_as_pattern=\u00bbwithout_pattern\u00bb z_index=\u00bb\u00bb el_class=\u00bbyour-contact-person\u00bb css=\u00bb.vc_custom_1719909675989{background-color: #e8e0e0 !important;}\u00bb][vc_column][vc_row_inner row_type=\u00bbrow\u00bb type=\u00bbgrid\u00bb text_align=\u00bbleft\u00bb css_animation=\u00bb\u00bb][vc_column_inner][vc_column_text css=\u00bb\u00bb]<\/p>\n<h2 style=\"text-align: center;\">\u00bfLe interesa un proyecto, un servicio o tiene alguna otra pregunta?<\/h2>\n<p>[\/vc_column_text][vc_single_image image=\u00bb101419&#8243; img_size=\u00bb120&#215;120&#8243; alignment=\u00bbcenter\u00bb style=\u00bbvc_box_circle_2&#8243; css=\u00bb\u00bb qode_css_animation=\u00bb\u00bb][vc_column_text css=\u00bb\u00bb]<\/p>\n<p style=\"text-align: center;\"><strong>Bernd Sch\u00e4chterle<\/strong><\/p>\n<p style=\"text-align: center;\">Tel. +49 821 885 882-58<br \/>\n<a href=\"mailto:bernd.schaechterle@xitaso.com\">bernd.schaechterle@xitaso.com<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=\u00bb\u00bb row_type=\u00bbrow\u00bb use_row_as_full_screen_section=\u00bbno\u00bb type=\u00bbfull_width\u00bb angled_section=\u00bbno\u00bb text_align=\u00bbleft\u00bb background_image_as_pattern=\u00bbwithout_pattern\u00bb z_index=\u00bb\u00bb el_class=\u00bbheader_level2_container\u00bb][vc_column][vc_row_inner row_type=\u00bbrow\u00bb type=\u00bbfull_width\u00bb text_align=\u00bbleft\u00bb css_animation=\u00bb\u00bb css=\u00bb.vc_custom_1782904091645{background-image: url(https:\/\/xitaso.com\/wp-content\/uploads\/Scheppach_header-1-1.jpg?id=104864) !important;}\u00bb][vc_column_inner offset=\u00bbvc_hidden-xs\u00bb][vc_empty_space height=\u00bb500&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_type=\u00bbrow\u00bb type=\u00bbfull_width\u00bb text_align=\u00bbleft\u00bb css_animation=\u00bb\u00bb][vc_column_inner offset=\u00bbvc_hidden-lg vc_hidden-md vc_hidden-sm\u00bb][vc_single_image image=\u00bb104878&#8243; 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XITASO<\/title>\n<meta name=\"description\" content=\"Software. Beratung. Entwicklung. Realisierung. Wir planen, gestalten und entwickeln digitale L\u00f6sungen f\u00fcr Produkte, Prozesse und Plattformen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/xitaso.com\/es\/proyectos\/asesor-de-productos-basado-en-ia\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Asesor de productos basado en IA &#060; XITASO\" \/>\n<meta property=\"og:description\" content=\"Software. Beratung. Entwicklung. Realisierung. 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