{"id":22203,"date":"2020-10-13T11:47:35","date_gmt":"2020-10-13T09:47:35","guid":{"rendered":"https:\/\/xitaso.com\/?page_id=22203"},"modified":"2026-05-11T13:14:00","modified_gmt":"2026-05-11T11:14:00","slug":"wittenstein-after-sales-portal","status":"publish","type":"page","link":"https:\/\/xitaso.com\/en\/projects\/wittenstein-after-sales-portal\/","title":{"rendered":"Wittenstein – After-Sales-Portal"},"content":{"rendered":"

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The challenge<\/h2>\n

The aim was to develop an application for the identification of Wittenstein products, which specifically supports commissioning employees and maintenance workers in after-sales tasks. One of the main challenges was to process the product-specific data from various data sources (including SAP, etc.) and to display it irrespective of the terminal device.[\/vc_column_text][vc_empty_space height=”30″][vc_column_text]<\/p>\n

\n
\n

Wittenstein SE<\/h2>\n

WITTENSTEIN SE<\/a> develops customer-specific products, systems and solutions for highly dynamic movement, precise positioning and intelligent networking in mechatronic drive technology.<\/p>\n<\/div>\n<\/div>\n

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How we helped<\/h2>\n

The web-based portal enables commissioning and maintenance engineers to have clear identification of Wittenstein products and provides individually tailored information and services for this purpose. The application was implemented in close collaboration between the agile development teams of WITTENSTEIN SE and XITASO. The cross-device & intuitive operating concept was developed on the basis of customer surveys and click prototypes.[\/vc_column_text][vc_empty_space height=”30″][vc_column_text]<\/p>\n

Technologies<\/h2>\n

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Custom-fit after-sales support<\/h2>\n

Whereas in the past, exact specifications for equipment had to be searched for labouriously in documentation, nowadays it is carried out quickly and precisely via the digital nameplate<\/strong>. To carry this out merely requires scanning the data matrix code with a Smartphone or entering a six character code.<\/p>\n

When there is a Service enquiry e.g. on a return or a replacement product, the Wittenstein Service Team already have all required product data to hand and an indiviual offer can be created immediately.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_empty_space height=”50″ el_class=”not-on-mobil”][vc_single_image image=”46926″ css=”” qode_css_animation=”” el_class=”not-on-mobile”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column][vc_empty_space height=”30″ el_class=”not-on-mobile”][vc_empty_space height=”50″][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_row_inner row_type=”row” type=”grid” text_align=”left” css_animation=””][vc_column_inner][vc_single_image image=”46571″ img_size=”full” alignment=”center” css=”” qode_css_animation=””][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column][vc_empty_space height=”50″ el_class=”not-on-mobile”][vc_empty_space height=”50″][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”two-column-with-heading-on-top” z_index=””][vc_column][vc_row_inner row_type=”row” type=”grid” text_align=”left” css_animation=””][vc_column_inner][vc_column_text css=””]<\/p>\n

Optimal usability from smartphone to desktop<\/h2>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_type=”row” type=”grid” text_align=”left” css_animation=””][vc_column_inner width=”1\/2″][vc_column_text]XITASO has examined the specific usability concepts<\/strong> and tasks of the target groups, in workshops and surveys. The results were implemented in quick click prototypes<\/strong> and tested for validation purposes. A non-device specific and intuitive operating concept was developed on this basis, which specifically supports commissioning and maintenance enginners with After Sales tasks.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]In the Smartphone version folded tabs are displayed in order to keep the various portal functions in view, at a glance, and without scrolling. In the Desktop and Tablet version however, the portal functions are displayed in a 2 to 3 column tile grid.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column][vc_empty_space height=”50″ el_class=”not-on-mobile”][vc_empty_space height=”30″][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_row_inner row_type=”row” type=”grid” text_align=”left” css_animation=””][vc_column_inner][vc_single_image image=”14358″ img_size=”full” alignment=”center” qode_css_animation=””][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column][vc_empty_space height=”50″ el_class=”not-on-mobile”][vc_empty_space height=”50″][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_row_inner row_type=”row” type=”grid” text_align=”left” css_animation=””][vc_column_inner][vc_single_image image=”16007″ img_size=”full” alignment=”center” qode_css_animation=””][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column][vc_empty_space height=”30″][vc_empty_space height=”20″ el_class=”not-on-mobile”][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column][vc_empty_space height=”50″][vc_column_text]<\/p>\n

Other projects<\/h2>\n

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Everllence \/ Fraunhofer<\/div>\n

Management for energy supply networks<\/h3>\n

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ROMA<\/div>\n

Paperless assembly<\/h3>\n

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CARGO<\/div>\n

Portal for participant management in market research<\/h3>\n

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View all projects<\/a><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column][vc_empty_space height=”50″ el_class=”not-on-mobile”][vc_empty_space height=”50″][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” el_class=”your-contact-person” css=”.vc_custom_1719931314419{background-color: #e8e0e0 !important;}”][vc_column][vc_row_inner row_type=”row” type=”grid” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]<\/p>\n

Are you interested in a project, a service or do you have another question?<\/h2>\n

[\/vc_column_text][vc_single_image image=”90352″ img_size=”full” alignment=”center” css=”” qode_css_animation=””][vc_column_text css=””]<\/p>\n

Dr. Michael Schackert<\/strong><\/p>\n

Tel. +49 821 885 882 36
\nmichael.schackert@xitaso.com<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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