{"id":104887,"date":"2026-07-01T15:23:26","date_gmt":"2026-07-01T13:23:26","guid":{"rendered":"https:\/\/xitaso.com\/?page_id=104887"},"modified":"2026-07-02T07:31:26","modified_gmt":"2026-07-02T05:31:26","slug":"ai-based-product-advisor","status":"publish","type":"page","link":"https:\/\/xitaso.com\/en\/projects\/ai-based-product-advisor\/","title":{"rendered":"AI-Based Product Advisor"},"content":{"rendered":"

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The challenge<\/h2>\n

Scheppach is growing rapidly, both in terms of revenue and product portfolio. With each new product line, the amount of knowledge about machines, accessories and applications increases significantly. At the same time, inquiries in pre- and after-sales are continuously rising<\/strong>. The service team cannot grow at the same pace. However, customers expect fast and reliable answers, ideally available at any time. Therefore, a solution was needed that makes existing product knowledge efficiently accessible and sustainably relieves the service team.[\/vc_column_text][vc_empty_space height=”30″][vc_column_text css=””]<\/p>\n

\n
\n

Scheppach GmbH<\/h2>\n

Scheppach<\/a> is an internationally active manufacturer and distributor of machines and power tools and is one of the established providers in its market segment.<\/p>\n<\/div>\n<\/div>\n

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How we helped<\/h2>\n

XITASO developed an intelligent service assistant<\/strong> together with Scheppach, based on a custom-built agentic RAG platform<\/strong>, that automatically answers customer inquiries. It supports product selection before purchase<\/strong> as well as after-sales support<\/strong> for power tools, machines and accessories. The solution uses product data, operating manuals, FAQ content and information from the ERP system, combining these via intelligent search<\/strong> into precise, context-specific answers. The service assistant is deployed as a customer-facing widget in the webshop and as an internal tool for service staff with extended functionality. As an agent-based system, it autonomously selects appropriate data sources and retrieval mechanisms, identifies uncertain answers by evaluating response quality, and escalates critical inquiries to the human service team. An automated evaluation framework with human feedback ensures the continuous improvement of answer quality<\/strong>.[\/vc_column_text][vc_empty_space height=”30″][vc_column_text]<\/p>\n

Technologies & Methods<\/h2>\n

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“Together with XITASO, we brought a powerful AI solution from idea to production in a short time. Particularly valuable was the close collaboration, in which our domain expertise and XITASO’s technology know-how complemented each other perfectly.”<\/h3>\n

Peter Krau\u00df
\n<\/span><\/b>CIO
\nScheppach GmbH[\/vc_column_text][vc_empty_space height=”30″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column][vc_empty_space height=”30″ el_class=”not-on-mobile”][vc_empty_space height=”50″][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”two-column-with-heading-on-top” z_index=””][vc_column][vc_row_inner row_type=”row” type=”grid” text_align=”left” css_animation=””][vc_column_inner][vc_empty_space height=”50″][vc_column_text css=””]<\/p>\n

Other projects<\/h2>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”40″][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” el_class=”three-column-references”][vc_column][vc_row_inner row_type=”row” type=”grid” text_align=”left” css_animation=””][vc_column_inner width=”1\/3″][vc_raw_html css=””]PGEgaHJlZj0iL2VuL3Byb2plY3RzL2Z3dS1haS1jaGF0Ym90LXRlbGxpLyI+[\/vc_raw_html][vc_empty_space height=”250″ image_repeat=”no-repeat” background_image=”103910″][vc_column_text css=””]<\/p>\n

FWU<\/div>\n

Secure AI chatbot for the future of learning<\/h3>\n

[\/vc_column_text][vc_raw_html]PC9hPg==[\/vc_raw_html][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_raw_html css=””]PGEgaHJlZj0iL2VuL3Byb2plY3RzL2Jyei1haS1jYWxjdWxhdGlvbi1hc3Npc3RhbnQvIj4=[\/vc_raw_html][vc_empty_space height=”250″ image_repeat=”no-repeat” background_image=”37630″][vc_column_text css=””]<\/p>\n

BRZ<\/div>\n

AI-supported construction calculation assistant<\/h3>\n

[\/vc_column_text][vc_raw_html]PC9hPg==[\/vc_raw_html][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_raw_html css=””]PGEgaHJlZj0iL2VuL3Byb2plY3RzL211bHRpdmFjLWFpLWNoYXRib3QvIj4=[\/vc_raw_html][vc_empty_space height=”250″ image_repeat=”no-repeat” background_image=”86674″][vc_column_text css=””]<\/p>\n

MULTIVAC<\/div>\n

Efficient use of knowledge through AI-supported chatbots<\/h3>\n

[\/vc_column_text][vc_raw_html]PC9hPg==[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_empty_space height=”30″][vc_column_text]<\/p>\n

View all projects<\/a><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_empty_space height=”50″][vc_empty_space height=”50″ el_class=”not-on-mobile”][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” el_class=”your-contact-person” css=”.vc_custom_1719909675989{background-color: #e8e0e0 !important;}”][vc_column][vc_row_inner row_type=”row” type=”grid” text_align=”left” css_animation=””][vc_column_inner][vc_column_text css=””]<\/p>\n

Are you interested in a project or service, or do you have any other questions?<\/h2>\n

[\/vc_column_text][vc_single_image image=”101418″ img_size=”120×120″ alignment=”center” style=”vc_box_circle_2″ css=”” qode_css_animation=””][vc_column_text css=””]<\/p>\n

Bernd Sch\u00e4chterle<\/strong><\/p>\n

Tel. +49 821 885 882-58
\nbernd.schaechterle@xitaso.com<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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